Off the Top of My Head

You Too Can Be Banned From AdSense With No Money Down (Enquire Within) Part 2

I recently wrote a short “How To” Guide about getting your AdSense account reinstated. It proved to be so popular that I decided to do a follow up which contains my letters to Google. Keep in mind that these were written while I was learning the process myself. If I had been able to read my own “How To” guide, I may have done a few things slightly differently. That being said, there are some people that may find them helpful regardless. It is also worth noting that I did not receive a response until after my last letter.

Letter 1

Dear Sirs,

I believe our account was suspended due to a spike in activity. Please allow me to explain the reasons and have the account reactivated and our balance restored as soon as possible.

Our health tool located at (removed) was recently featured on the Nationally Syndicated Kim Komando show. If you are not familar, this is a radio show that goes out to over 10 million listeners. In addition to this feature, we were also featured on their site as “The Cool Site of the Day”. You can view this high profile listing here: http://www.komando.com/koolsites_cat.asp?catID=xxxxxx

Her cool sites also go out on her newsletter which has millions of subscribers. This went out on August the 18th and meant around xxx,xxx unique visitors. This number has decreased every day but would still be considered more than usual.

I imagine our account was suspended due to this spike and am hoping our account will be re-activated and the balance restored after human review so that we can continue to grow with the AdSense program.

I can also provide our raw logs to back up all of this and would be more than happy to do so.

I can assure you that we are a long established company that believes in doing things the right way. We would never click on our own ads as we are AdWords advertisers ourselves and have always supported the AdWords/AdSense

Furthermore, If you would like to talk to us over the phone, feel free to provide a number and we will be more than happy to discuss this issue further.

Looking forward to your response,
Jason
(removed)

Letter 2 (I also put the previous letters below the new one divided with a line for reference)

Hello,

I just wanted to check in and see if there is anything I could do to aid in your investigation of our AdSense account. As an Adwords Advertiser, I certainly appreciate the need for checks on accounts. It is those checks and balances that have kept me loyal to AdWords for the last couple of years.

I hope once this is concluded, I can continue to grow my site along with the AdSense program as it is truly the best advertising program we have been associated with.

Let us know if there is anything you need (including logs)

Thank You,
Jason
(removed)

Letter 3 (The subject line in each of these is “Re: Investigation”)

Dear Sirs,

In order to aid your investigation of (removed), I have include the email from the Kim Komando Show below. Hopefully this helps to explain the spike in traffic. If you need any additional information to aid in the reinstatement of our account, do not hesitate to ask. Our previous correspondence has also been included below their letter.
Thank You,
Jason
(Removed)
————————————————
From the Kim Komando Show:
————————————————
Dear Webmaster,

Congratulations! Your Web site is being featured in The Kim Komando Show Cool Site of the Day on August 18, 2005.

In case you are unfamiliar with Kim Komando, she hosts the largest talk radio show about computers and the Internet. The program is heard on over 450 stations throughout the United States. You can learn more at our Web site:

http://www.komando.com/

We are alerting you because you are likely to receive a large spike in hits. Our newsletters have hundreds of thousands of subscribers. Many of them will try your Web site, so you are likely to receive far more traffic than usual.

Let us know if this mention by Kim helps you out!

Thank you,–
James (removed)
Content Developer
The Kim Komando Show
(contact details removed although it was a phone, fax and email)

Letter 4

Dear Sirs,

I trust your investigation is going well, may I again take this opportunity to say that I don’t feel I have done anything to break the rules of your TOS and would like to offer any help I can in terms of web logs or any other information. You can let me know what I can do through email or supply a phone number and I will be more than happy to speak to a representative.

Thank You,

Jason

(removed)

Hello,

As it has been nearly a week since the investigation of our AdSense account started, I just wanted to send a short email to see if there was anything else you needed me to provide to help you along. It has come to my attention by reviewing my logs that it may be the large percentage of “blocked refferers” that triggered the automated investigation. As you will see below, much of our traffic was due to an email newsletter sent out by the Kim Komando show. James Marshall has provided the details of that newsletter and is available for any questions you may have. He can be contacted at (removed)@kom ando.com or 602-(removed) ext. xx. It is my hope that the investigation concludes favourably as we have always supported AdSense and have just built our momentum through original content for our visitors. I look forward to the outcome of your investigation

Jason

(Removed)

This entry was posted on Saturday, February 11th, 2006 at 1:01 pm and is filed under Online Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.