Interview : Selling Webmaster Services
Our next interview is with Nicholas aka bluemouse2 from the Digital Point forum. He started his webmaster journey in 1999 when he created his first 
website, which was a fansite. The fansite still exists and suffered many modifications along the years. In 2003 Nicholas started his first commercial website, offering forum hosting services. Then, he started to develop several websites, covering major internet topics: web directories, entertainment, etc. He also owns a Webmaster Services site, which is what I based my questions on for this interview.
What services do you offer?
I offer all kinds of webmaster services: I install PHP scripts, I create small and medium websites, I do
directory submissions, I sell links, directory listings and more.
Do you package many of them together or do you tend to sell each service on its own?
Sometimes I package them, sometimes not. It depends on the customer needs.
You mentioned Directory Submissions, how does hand submission differ from using a program to do it?
Submitting by hand assures a high quality service. I can choose the proper categories, I take care of all required fields and I check the email confirmations.
How do you decide on your pricing for your services?
The price I offer reflects the quality of my service. It’s not the lowest price around but everyone should afford my webmaster services.
How do you promote them?
I promote my services through my PHP scripts installing website and through the directories that I own. I also promote them via Digital Point forum and other webmaster forums.
Do you get a lot of repeat customers and how do you encourage that?
I have customers that return even after months. I think the main factors are the quality of the services and the respect for my clients.
Do you see the small services market, such as directory submissions, as overcrowded or is their always room?
Sometimes it gets overcrowded but I can manage as I can offer other webmasters services.
Are there any tools you use to make your jobs more organized or efficient?
Notepad is my favorite tool. I use it as HTML editor and organizer.
What is your favourite aspect of providing Webmaster Services?
My favorite aspect is that I can earn the money that I need.
What is the worst aspect?
The worst aspect of my online business is that Paypal is not accepted in my country.
Where do you see yourself and your offerings in 1 years time?
I’m an optimist guy; I hope things will remain as bright as now in the future. Thank you for your interview!